The COBIT User Guide for Service Managers is available as a complimentary download for ISACA members and for non-members can purchase an e-book or hardcopy from the ISACA bookstore. The guidance is quite detailed and includes assistance on how to get started and includes a description of ITIL V3 processes with the corresponding COBIT 4.1 control objectives.
For more backgroud see Rob Storud's blog at the link below:
http://Rob Stoud on ITIL V3 and Beyond
Managing data across Agile methodologies, DevOps and IT Service Management
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IT organizations need a clear understanding of what the data means to its
users. Whether that data is obtained from a tablet, smartphone, or even…
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8 years ago
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